TERMS AND CONDITIONS

1. General Information

This website is operated by FinePassport Management LTD, a company registered in Cyprus under registration number HE 489093. Our registered office is located at Agias Zonis 22a st. Limassol 3027 and our VAT number is 60333229W. By accessing our site, you agree to be bound by these Terms and Conditions.

2. Eligibility and Legal Capacity

By using this site and completing a purchase, you represent that you possess the legal capacity to enter into a binding contract and that you are the authorized holder of the payment method used. Our services are available to individuals who are of legal age to hold and operate a credit card or any other payment instrument provided on the site, in accordance with the laws of their country of residence.

3. Language of Contract and Interpretation

  • English as Primary Language: These Terms and Conditions, all communications, and the contractual relationship are governed and conducted in the English language.
  • Automated Translations: For the convenience of our international customers, we may provide automated translations of the website content. These are for informational purposes only. In the event of any discrepancy, ambiguity, or conflict between the English version and any translated version, the English version shall prevail and be the only legally binding text.

4. Product Legality and Local Regulations

  • Compliance: To the best of our knowledge, FinePassport Management LTD does not offer for sale any products that are prohibited by law.
  • Customer Responsibility: It is the sole responsibility of the customer to ensure that the products they purchase are legal for import and use in their specific country or region. FinePassport Management LTD shall not be held liable for any legal consequences, seizures, or penalties arising from the purchase of products that are restricted in the customer’s location.

5. Payments, Subscriptions & Currency

  • Primary Currency: All transactions are processed in Euro (€). Any display of prices in other currencies is estimated based on current market rates. The final amount charged will be in Euro, and we are not liable for any conversion fees or exchange rate fluctuations imposed by your financial institution.
  • Payment Methods: We accept various payment methods including credit/debit cards, recurring billing, and deferred payment solutions. All payments are processed through third-party secure payment gateways. Approval for specific payment methods is subject to the third-party provider’s assessment.
  • Subscriptions: By opting for a subscription service, you authorize FinePassport Management LTD to charge your provided payment method at the agreed intervals. You may cancel your subscription at any time through your account settings, but charges already processed are non-refundable unless required by law.

6. Store Credit, Gift Cards & Promotional Assets

  • Non-Monetary Value: Under no circumstances can Store Credit, Gift Cards, or Vouchers be exchanged, redeemed, or “cashed out” for physical currency.
  • Not a Financial Institution: FinePassport Management LTD is an e-commerce entity and not a financial institution or a deposit-taking bank. These credits are strictly for purchasing goods/services within this store.

7. Third-Party Gift Cards, Vouchers, and Services

  • Role of the Company: The Store may offer for sale gift cards, vouchers, or access codes for services provided by third-party vendors. In such transactions, FinePassport Management LTD acts solely as a reseller or intermediary.
  • Third-Party Terms: Use, redemption, and validity of these assets are governed exclusively by the Terms and Conditions of the Third-Party Issuer.
  • Limitation of Liability: We are responsible only for the successful delivery of the valid digital code or physical card. We are not liable for the failure of the third party to provide the service, the insolvency of the third party, or any disputes arising from the redemption process.

8. Compliance & Service Restrictions

  • Non-Discrimination: In accordance with EU Regulation (EU) 2018/302, we do not discriminate against customers based on their nationality or place of residence within the European Union.
  • Sanctioned Jurisdictions: We cannot process transactions, accept payments, or ship goods to individuals or entities located in countries subject to international sanctions (UN, EU, or OFAC).
  • Monetary Policy: We are not responsible for transaction failures caused by the customer’s local monetary policies, capital controls, or financial institution limits.

9. Customer Service & Operating Hours

  • Service Channels: Official customer support is provided exclusively via Email or through the Contact Form on our website will be updated from time to time.
  • Operating Hours: Monday to Friday, 09:00 to 17:00 (Cyprus Time/EET), excluding Cypriot Public Holidays. Response times may take up to 48 business hours.

10. Legal Warranty

In accordance with the Cypriot Sale of Goods Law and EU Directive 2019/771, we provide a legal guarantee of two years for goods that are faulty or do not match the description. For any defect appearing within the first 12 months, it is presumed to have existed at the time of delivery.